Cancellations

We try, wherever possible to fulfill our events schedule as advertised.

The Ticket Provider reserves the right to make alterations to the published Event programme where reasonably necessary.

It is your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, we will use all reasonable endeavours to notify you using the details you provided us at the time of ordering. We cannot guarantee that you will be informed of such cancellation before the date of the Event.

Refunds & Exchanges

Where the Event is cancelled by ourselves, due to circumstances beyond our control, you will be entitled to claim a refund from us of the face value of the Ticket in accordance with this section.

Where the Event is rescheduled due to circumstances beyond our control; or there is a material change to the programme of the Event and you do not wish to attend the rescheduled/changed Event, you will be entitled to claim a refund from us of the face value of the Ticket in accordance with this section.

If we cannot fulfill your order for Tickets for any of the following reasons, you will be entitled to a full refund.

These terms do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights you can contact Citizens Advice, Consumer Direct or the Department for Business Innovation and Skills.

Returns

We will accept returns for whiskies or other liquid products sent back to us within 14 days of purchase. They must be in their original condition and sent back to;

Returns
The Whisky Lounge Ltd
Unit 3
61a Osbaldwick Lane
York
YO10 3AY

Returns will not be accepted for goods that have been altered or damaged in anyway.

Refunds

You may cancel your ticket purchase if you inform us within 7 days of the order date. Refund will be made in full less a £5 processing fee and will be paid within 30 days of your notifying us of cancellation. Should you wish to cancel your ticket after 7 days, we will do our best to re-allocate it, in which case we will issue a refund in full less £10 administration fee. However we cannot guarantee re-allocation as this is done at our discretion.

If the ticket is cancelled within 7 days of the event taking place, no refund will be given, but you may be offered a credit note towards a future event at our discretion.

To cancel an order, please contact us at info@thewhiskylounge.com quoting your name and date of original order. In the unlikely event of the event being cancelled all ticket-holders will receive a full refund of their ticket purchase.